| WHERE ARE YOU BASED? |
| We operate out of Long Island and Westchester County, New York. However, our client base extends throughout the New York metropolitan area and beyond. While we specialize in New York City, Long Island, Westchester and the New York area airports, we can take you anywhere in the Northeast in privacy and comfort. |
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| WHAT KIND OF VEHICLES DO YOU HAVE? |
| We use Lincoln Town Cars (maximum 4 people) and Town Car stretch limousines (available in 6, 8, and 10 passenger sizes). Special requests can also be filled for items like a white Rolls Royce or a Lincoln Navigator ultra stretch. |
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| HOW FAR IN ADVANCE SHOULD I BOOK MY RIDE? |
| For Town Cars, we suggest that you book at least a day in advance We realize this is not always possible, and we may be able to accommodate you on short notice -- within 30 to 60 minutes. At peak times though (4 PM on Thursday and Friday, evenings, etc.), we may not have a car for you unless we've heard from you in advance. |
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| FOR A CAR EARLY IN THE MORNING, WHEN SHOULD I CALL? |
| For pick ups before 9 AM, please call before 9 PM the previous evening. We're always busy early. Need a 5:30 AM pick up to the airport? No problem, but you must book in advance. |
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| IS IT LESS MONEY FOR A ROUND TRIP? |
| A return pick up at the airport is the same price as your trip going ($50.00 minimum for any airport pick up), and our driver will always meet you inside at your baggage area with a sign and assist with your luggage ($4.00 parking charge). Many other limousine companies charge an extra $6-10.00 for this "meet and greet" service, plus parking. |
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| WHAT IS THE CANCELLATION POLICY? |
| We must hear from you at least one hour in advance of your reservation time, or we will bill for a "no show". Also, for an early morning reservation before 9 AM, you must cancel by 10 PM the previous evening. |
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| WHAT ARE YOUR HOURS OF OPERATION? |
| Operators are on duty from 8 AM to 10:30 PM seven days a week. Beyond these hours, we use a voice mail system, and can respond promptly to your inquiry if necessary. Cars can be available anytime if booked in advance. |
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| HOW IS YOUR COMPANY DIFFERENT FROM A TAXI SERVICE? |
| We're always private (the car is for you only) -- we won't double you up with strangers. And our cars are cleaner and nicer, our drivers always courteous and knowledgeable. You can also book in advance a pick up at an airport. Most taxi services will not accept airport reservations in advance. They want you to call when your plane lands, and then it will take however long for the taxi to arrive. We also accept all major credit cards |
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| WHAT IS YOUR POLICY ON TIPPING THE DRIVER? |
| On any payment with a credit card (all major ones accepted), we add a standard 20% gratuity to the flat rate right on your invoice. No other tip is expected by our drivers. If paying in cash, we'll leave it up to you. |
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| DO YOU PROVIDE CHILD CAR SEATS? |
| We have found that families prefer using their own child seats. As a special service, if you book a round trip with us, we will store your car seat free of charge and send it with the car picking your family up on your return. |
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| WHAT IF MY FLIGHT IS DELAYED? WILL THE DRIVER WAIT? |
| Yes, we will. However, we are only as good as the flight information we get from the airlines. We always update the arrival times of our airport reservations but sometimes, usually in bad weather, we cannot get through to the airlines or cannot get accurate arrival times. We are committed to making sure you, our valued customer, get picked up, but sometimes we can use your help. If you have an opportunity to call us to advise about a delay, we appreciate hearing from you. Call us toll free at 800-923-LIMO. |
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| WHAT IS YOUR POLICY ON WAITING TIME? |
| We strive to give you good value for your transportation dollars and allow substantial grace periods on your reservations before any waiting time is billed. This includes being as generous as we can with driver waiting time at airport pick ups. Our policy is as follows: |
- Home, office, business, restaurant, etc. -- first 15 minutes free
- Airport domestic arrival -- first 30 minutes free
- Airport international arrival -- first one hour free
- Penn Station / Amtrak -- first 30 minutes free
- Passenger Ship Terminal -- first one hour free
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| HOW MUCH DO YOU CHARGE FOR WAITING TIME? |
| After the grace period, waiting time is billed at $40.00 per hour for Town Cars and $50.00 per hour for a 6-passenger stretch. For an airport pick up, we update the arrival time approximately one hour before the scheduled arrival in order to get an airborne ETA. This now becomes the new reservation time. If we are unable to obtain an update (bad weather or can't get through to airline), then the original arrival time holds. Waiting time is clocked until you and the driver are in the vehicle and begin the trip. |
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